student support

 
This page provides valuable information about studying with Living Planit, including links to the Participants Handbook and various student forms.
 
On this page you will find:
 
 

Living Planit Participant Handbook

The Living Planit Participant Handbook is your guide to studying at Living Planit. The Participant Handbook provides information and advice about how to get optimise your learning experience. You can access a soft copy of the Participants Handbook here
 
 

Language, Literacy and Numeracy

The Language, Literacy and Numeracy (LLN) tool is designed to assess user’s proficiencies and provide an indication of the right level of study. Results of the LLN also assist RTOs in better providing support services throughout the learning delivery.
 
Click Here to access our online LLN tool.
 
You can also get English Language, Literacy and Numeracy services from The Australian Government Language Literacy and Numeracy Program
 
To determine course entry requirements, Living Planit details the minimum education and English language proficiency requirements in the Entry Requirements section of each course. The section specifies the fundamental skills and education requirements needed to be eligible for course completion.
 
 

Special Learning Needs

Living Planit is proud to embrace cultural diversity and the range of education and learning backgrounds amongst participants. Living Planit ensures all people have an equal opportunity to learn and better themselves. As such, Living Planit endeavors to support those who require additional help, to maximise their ability to undertake their training effectively. Assistance may be sought from the Living Planit facilitators and staff. All reasonable steps will be taken to ensure any special assistance is provided as effectively as possible.
 
Assistance may be sought from the Living Planit facilitators and staff. All staff and service providers involved in the design, delivery and administration of training courses and programs have a responsibility to identify and deal with student needs to ensure access and equity principles are addressed. Access and equity should be considered in all stages from the design of enrolment forms, to the development of assessment activities and selection of venues.
 
A Participant Support Plan will be developed in consultation with the person and will identify the possible reasonable adjustments and number of support hours. If specialist services such as sign language interpreters or disability assistants are required, Living Planit may be required to engage such services and charge the cost of the recovery back to the person/organisation.
 
 

Student Complaints

While we hope that you have an excellent learning experience with Living Planit, we understand that sometimes we do not get things right. In these cases, we have developed important policies and procedures to manage student complaints. 
 
Students can express their dissatisfaction with the quality or any aspect of the business operations and services, including nuisances, discrimination or similar against another person, inclusive of participants, Living Planit staff and facilitators.
 
Living Planit has outlined detailed policies and procedures about how to submit a compliant or appeal. Please click here to review our Complaints and Appeal Policies. 
 

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