For project management, the goal is to ensure that desired quality is achieved. However, it doesn’t always mean high quality of services and perfection, but, it is about the consistency that you maintain across the projects. The standards for quality is also based on the organizational values and their standards.
The Three Concepts for Project Quality Management
- Customer Satisfaction
Customer satisfaction is one of the most important key measure of the project’s quality. Keep in mind that quality management is concerned with the management of the project and product of the project. If the product that were produced by projects didn’t meet the needs and expectations of the customers, then the projects’ quality is poor. So, it is not only the project that you have to focus, but also the customer’s expectations as well as to have a successful project.
- Prevention over inspection
It includes the money that are spent to the project to avoid money spent and failures. Because sometimes, the cost of correcting this failures and mistakes is more than the cost of preventing it.
- Consistent improvement
Consistent or continuous improvement is a very necessary effort to fully have an improve product, processes and services over time. It can be applied by analyzing issues that you have encountered in preparing the project, so that you can apply it to your future projects and improve your management skills. The goal is to not repeat the same issues for your other projects.
The quality characteristics should be maintained in Project Management
The most common quality characteristics are functionality, consistency, reliability, performance, suitability, consistency and more. As per the project and organizational standard in concerned, the levels of qualities in these characteristics are measured. From the project initiation, up to the processes of delivery, each of these terms should be measured in terms of quality standards.
The different phases of quality management
- Quality planning
all plan should have the desired goals and objectives, and quality plan is not an exception. After the defining the goal, the next thing that you have to work out is the level of standards. It includes the customer’s satisfaction and quality measures. Then, the tasks should be given to its respective team members.
- Quality assurance
quality assurance is about the evaluation if the project is moving along the quality services. If the quality goals are not meet or achieved, necessary actions should be taken. To have a quality assurance, corrective actions should be taken.
- Quality control
with this, techniques for operations are used to ensure the quality standards. Any time there is a problem that is related to quality or if the plan is not been executed, the corrective actions must be effective. Quality control also includes monitoring the results of the project and delivery to identify if the it meets the desired results or not.
This is why quality management is being ensured in project management. By doing and following the different quality management phases, the desired results for projects are achieved. It also ensures the quality standards that is needed for project management world.